Welcome to the B&M Online Store FAQ page. We’ve compiled answers to common questions about our products, delivery, returns, and more to help you create your ideal living space with ease. If you can’t find what you’re looking for, please don’t hesitate to contact our customer service team.

Product Questions

What types of products do you offer?

We specialise in home furnishings and accessories designed to elevate your living space. Our collection includes:

  • Furniture for various rooms (bedroom, dining room, children’s, office, bathroom)
  • Decorative accessories (cushions, mirrors, clocks, candles & diffusers)
  • Window treatments (curtains, curtain poles & accessories)
  • Storage solutions (decorative storage, hangers, rails & racks)
  • And various home accessories to complete your interior

Are your products suitable for creating a cohesive home aesthetic?

Absolutely! Our collections are carefully curated to help you create harmonious interiors. Whether you’re looking for statement furniture pieces or elegant accessories, our products are designed to work together to create that cohesive look we’re known for.

Delivery & Shipping

What delivery options do you offer?

We provide two shipping options to bring style and functionality directly to your doorstep:

  • Standard Shipping – £12.95: Delivered via DHL or FedEx within 10-15 days after dispatch
  • Free Shipping: Available on orders over £50, delivered via EMS within 15-25 days after dispatch

How long does order processing take?

Our team requires 1-2 days to carefully prepare your items for their journey to you. After processing, your order will be dispatched and you’ll receive tracking information to follow your package’s progress.

Do you deliver to my location?

We deliver to most global destinations through our partnership with leading global carriers. However, we’re currently unable to ship to certain Asian countries and select remote locations. During checkout, you’ll be notified if your address falls outside our delivery areas.

Will I receive tracking information for my order?

Yes, once your order is dispatched, we’ll send you email confirmation with tracking information. This allows you to follow your package’s progress as it makes its way to enhance your living space.

Returns & Exchanges

What is your returns policy?

We want you to be completely satisfied with your B&M pieces. If you need to return an item, please contact us within 15 days of receiving your order. Items must be in original condition with all packaging intact.

How do I initiate a return?

To start a return, please email our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the process and provide return instructions.

Payment & Account

What payment methods do you accept?

We accept secure payments through:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Is my payment information secure?

Absolutely. We use secure payment processing to protect your information. All transactions are encrypted and processed through trusted payment gateways.

Do I need to create an account to place an order?

While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy faster checkout on future purchases.

Additional Information

What if my item arrives damaged?

We’re committed to ensuring your chosen items arrive safely. If your item arrives damaged, please contact us immediately at [email protected] with photos of the damage and your order details. We’ll arrange a replacement or refund as appropriate.

Can I modify or cancel my order after placing it?

Order modifications or cancellations are possible if your order hasn’t yet entered the processing stage. Please contact us as soon as possible at [email protected], and we’ll do our best to accommodate your request.

Still Have Questions?

Our customer service team is dedicated to helping you create your ideal living space. If you have any other questions about our products, delivery, or need to check shipping availability to your specific location, we’re here to help.

Email us at: [email protected]

Thank you for choosing B&M Online Store, where we’re committed to elevating homes and simplifying lives—one delivery at a time.

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