Term and Conditions

Welcome to B&M Online Store. These Terms and Conditions govern your use of our website and your purchases from us. By accessing our site and making a purchase, you agree to these terms. Please read them carefully.

1. Introduction

B&M Online Store, accessible at storages-boxes.com, is a curated online retailer specialising in home accessories and furniture. Our collections are thoughtfully selected to help you create your perfect home with quality, style, and attention to detail.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use the website only for lawful purposes
• Not attempt to undermine the security or integrity of our systems
• Not use the website to transmit any viruses or malicious code
• Be responsible for maintaining the confidentiality of your account credentials
• Ensure you are of legal age to form binding contracts in your jurisdiction

3. Products and Services Description

Our product range includes:

• Home accessories and furniture
• Bathroom furniture
• Decorative items including candles, diffusers, clocks, and mirrors
• Curtains, poles, and accessories
• Storage solutions and doormats
• Children’s furniture and office items

We take care to accurately represent our products through descriptions and images. However, please note that actual colours may vary slightly due to monitor settings, and product dimensions are approximate.

4. Order and Payment Terms

Order Process

When you place an order, you are making an offer to purchase goods subject to these terms. We reserve the right to refuse or cancel orders at our discretion.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. Your payment card details are encrypted and not stored on our systems.

Pricing

All prices are in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but changes will not affect orders already confirmed.

5. Shipping and Delivery

Order Processing

We take 1-2 business days to process your order before shipping. During this time, we carefully prepare your items to ensure they reach you in perfect condition.

Shipping Options

We offer two shipping methods:

• Standard Shipping: £12.95 via DHL or FedEx, delivered within 10-15 days after dispatch
• Free Shipping: Available for orders over £50 via EMS, delivered within 15-25 days after dispatch

Delivery Areas

We ship worldwide with the exception of some Asian countries and remote locations. Delivery times may vary depending on your location and customs processing.

Delivery Issues

If you experience issues with delivery, please contact us promptly. While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by carriers, customs, or other factors beyond our control.

6. Returns, Refunds and Exchanges

Returns Policy

We accept returns and exchanges within 15 days of delivery, provided that:

• Items are in original, unused condition
• Original packaging and all tags are intact
• You have the original receipt or order confirmation

Non-Returnable Items

The following items cannot be returned for hygiene, safety, or customisation reasons:

• Candles & Diffusers
• Customised Curtains & Panels
• Personalised Decorative Items
• Items marked as “Final Sale”

Return Process

To initiate a return:

1. Contact our customer service within 15 days of receiving your order
2. We will provide a Return Authorization Number and shipping instructions
3. Securely package the item(s) in original packaging and include the return form
4. Ship to: B&M Online Store Returns, 74 Park Row, Bristol, GB BS2P 1XS

Refunds

Refunds are processed within 3-5 business days of receiving your return. We refund the product cost minus original shipping charges. Return shipping costs are the customer’s responsibility unless the return is due to our error or a damaged item.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of B&M Online Store or our content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your information.

9. Limitation of Liability

B&M Online Store shall not be liable for any indirect, special, or consequential damages arising from your use of our website or products. Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to the website. It is your responsibility to review these terms periodically.

12. Contact Information